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  1. Help Center
  2. Group Members Manual

Creating a chat

Restriction: This feature is available only in Premium groups, Enterprise groups, and legacy Free groups.

To create a new chat:

  1. Desktop browser: In the left menu on the group’s website, select Chats.
    Mobile device: Go to the group and tap the Chats icon at the bottom of a page.
    Note: If you do not see a Chats menu item or icon, then the Chats feature is disabled for that group, or the group is a Free group that was created after August 24, 2020.
  2. On the Chats page, click or tap the New Chat button at the top.
    Note: If you do not see a New Chat button, the group is set to allow only owners and moderators to create chats.
  3. On the New Chat page, compose your chat:
    • Enter a concise but descriptive subject line that identifies the chat.
    • In the text editor box, enter a description of or reason for the chat.
    • Make sure the Send an announcement to the group checkbox is selected (it is selected by default).
  4. Click or tap the Create Chat button at the bottom of the New Chat page. Groups.io sends an email notification about the chat to group members. The subject line of the email notification contains the #chat-notice system hashtag.